At Book A Space, we strive to ensure your satisfaction with our services. This Refund Policy outlines the terms under which refunds may be issued for bookings made through our platform.
1. Cancellation Policy:
1.1 Flexible Booking Policy: We offer flexible booking options where you can cancel or modify your booking up to a certain period before the scheduled date without incurring a cancellation fee. The specific cancellation period and any associated fees will be clearly stated at the time of booking.
1.2 Non-Refundable Bookings: Some bookings may be non-refundable or subject to a cancellation fee if canceled within a certain period. This information will be communicated to you before you confirm your booking.
2. Refund Eligibility:
2.1 Eligible Refunds: Refunds may be considered under the following circumstances:
If you cancel your booking within the allowed cancellation period as per our Flexible Booking Policy.
If there is a technical issue or unforeseen circumstance that prevents us from providing the booked space.
2.2 Refund Requests: To request a refund, please contact our customer service team via phone or email. Please provide your booking information along with the reason for requesting a refund. All refund requests will be carefully reviewed and considered for approval.
3. Processing Refunds:
3.1 Refund Method: Approved refunds will be processed using the original payment method used for the booking. If this cannot be done, we can explore other options or solutions.
3.2 Timing of Refunds: Refunds will be processed within a reasonable timeframe, typically within 7-14 business days from the approval of the refund request. However, the actual timing may vary depending on the payment provider.
4. No-Shows and Late Arrivals:
4.1 No-Show Policy: If you fail to arrive for your booking without prior cancellation, you may not be eligible for a refund. The specific terms regarding no-shows will be outlined in your booking confirmation.
5. Special Circumstances:
5.1 Force Majeure: In the event of extraordinary circumstances beyond our control (e.g., natural disasters, government actions), we reserve the right to modify our Refund Policy as necessary.
6. Contact Us:
6.1 Customer Support: If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact us:
Phone:
Email:Â
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